In a recent Instagram post Philadelphia International announced that they will begin to display wait times for security checkpoints. “#PHLairport has launched the first phase of its Queue Management System. Passengers arriving at the Terminal D/E security checkpoint now know, in real-time, how long it will take to get through security,” the post reads. Travelers will be able to see wait time on new digital screens that display both regular checkpoints as well as pre-check.
Terminal D/E consists of Alaska, Frontier, JetBlue, Southwest, Air Canada, United, and Delta will be the first to have the system. Not only does the new system help passengers determine their travel times but it also assists TSA with providing adequate staffing. The next phase for the program will be for Terminals A-East and A-West. Eventually the airport plans to have the Queue Management System up and running at ever checkpoint by 2023.
So how does it work? The system uses the LiveReach Media platform that utilizes a fusion sensor that’s placed at the at varying points throughout the the checkpoint from the beginning through the actual screening process. The wait times are then updated every 30 seconds.